SHIPPING

This section of our Terms Of Sale answers the following questions:

Will you ship outside the continental USA?

What are your shipping methods?

What are your shipping rates?

How do I combine items into one box to save on shipping costs?

How do I know when my package is shipped?

Can I track my shipment?

How long will it take to get my stuff?

What if I need it FAST?

Why do I need to provide my correct current email address and correct current street shipping address?

How do I return something?

Why do I need to provide my correct current email address and correct current street shipping address?

The email address you provide is **only** used to send you an email confirmation with your order details, along with an email containing tracking information once your order has shipped. In some cases, we will email a customer if there is a problem with their order (e.g., problem with delivery, item suddenly becomes back-ordered, etc.).

We must have all your information in order to ship to you: your full name and complete shipping address (including your state, country and zip code), your item number, your item description, your eBay ID, and your email address on file with eBay. Include the above information with your payment or we cannot ship to you because we cannot guarantee you will receive what we ship.

ALL USA PURCHASES MUST SHIP VIA UPS TO A VALID USA STREET ADDRESS. 
WE CANNOT SHIP TO A POB, APX, OR OTHER BOX ADDRESS FROM OUR ISLAND.

• It is your responsibility to provide correct information. If you pay us and do not provide a proper shipping address as outlined herein, and we are unable to ship to you, we will notify you and ask for instructions. If your package remains undeliverable because you have not provided correct information and we cannot ship your item to you, we will assess reasonable storage charges, and eventually liquidate your item to compensate us for these charges.

   

• If a package is undeliverable and returned to us, we will notify you and ask for instructions. If it was undeliverable for any reason other than an error on our part, we will request additional shipping charges to cover reshipping. It is your responsibility to provide corrected information and to pay the additional charges promptly. If we cannot reship your item to you, we will assess reasonable storage charges, and eventually liquidate your item to compensate us for these charges.

  

Will you ship outside the continental USA?

Yes, we ship to Hawaii, Puerto Rico, and some European countries. Please inquire if we ship to your location. WE CAN ONLY SHIP TO ALASKA BY PRIOR ARRANGEMENT! Please email us in advance for a quote. Please provide your address, including the city and country where you wish the merchandise to be shipped, the exact item number(s) and description(s) of the items desired. We will send you a shipping quote. You can then order online and place the shipping quote in the comments area during checkout.
 

OVERSEAS CUSTOMERS MUST PRE-PAY SHIPPING & HANDLING CHARGES.  UPS uses a vendor to service our island; they will NOT bill another account for our shipments. UPS will NOT accept third party billing on overseas shipments from our island. This means we cannot use another billing number to charge UPS and this means we cannot bill another account number; we MUST use OUR corporate account with UPS to ship overseas and overseas customers must pre-pay shipping and handling charges. Items shipped overseas are declared at their purchase price and overseas customers are responsible for paying all duties, taxes and surcharges levied by their countries.

CUSTOMS FEES.  All shipments to destinations outside of the United States may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country.  All applicable duties, fees, and any additional charges for customs clearance are your, our customer's, responsibility.

What are your shipping methods?

UPS Ground: This method is used for all orders shipped within the 48 Contiguous United States (excluding APO and FPO military addresses). Be sure to include your street address for UPS delivery; they will not deliver to PO Boxes. See the UPS Ground Rate stated on your listing for the cost of shipping that item to you via UPS Ground. 

We unable to bill shipping and handling charges to a third party address. 

OVERSEAS CUSTOMERS MUST PRE-PAY SHIPPING & HANDLING CHARGES.  UPS uses a vendor to service our island; they will NOT bill another account for our shipments. UPS will NOT accept third party billing on overseas shipments from our island. This means we cannot use another billing number to charge UPS and this means we cannot bill another account number; we MUST use OUR corporate account with UPS to ship overseas and overseas customers must pre-pay shipping and handling charges. Items shipped overseas are declared at their purchase price and overseas customers are responsible for paying all duties, taxes and surcharges levied by their countries.

CUSTOMS FEES:   All shipments to destinations outside of the United States may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country.  All applicable duties, fees, and any additional charges for customs clearance are your, our customer's, responsibility.

USPS Priority Mail: These methods are only available for Hawaii, Puerto Rico, and the U.S. Virgin Islands.

USPS Air Parcel Post or Surface Parcel Post: These methods are available for Canada and other International locations. You will be responsible for taxes and duty, if any.

UPS Next Day Air, 2nd Day Air or 3 Day Select : These are available for an additional charge. Please email us for a shipping quote and to place your order.

FedEx is not available from our island; sorry.

We must ship to a street address. WE CANNOT SHIP TO A POB, APX, OR OTHER BOX ADDRESS FROM OUR ISLAND.

• It is your responsibility to provide correct information. If you pay us and do not provide a proper shipping address as outlined herein, and we are unable to ship to you, we will notify you and ask for instructions. If your package remains undeliverable because you have not provided correct information and we cannot ship your item to you, we will assess reasonable storage charges, and eventually liquidate your item to compensate us for these charges.

   

• If a package is undeliverable and returned to us, we will notify you and ask for instructions. If it was undeliverable for any reason other than an error on our part, we will request additional shipping charges to cover reshipping. It is your responsibility to provide corrected information and to pay the additional charges promptly. If we cannot reship your item to you, we will assess reasonable storage charges, and eventually liquidate your item to compensate us for these charges.

OVERSEAS CUSTOMERS MUST PRE-PAY SHIPPING & HANDLING CHARGES.  UPS uses a vendor to service our island; they will NOT bill another account for our shipments. UPS will NOT accept third party billing on overseas shipments from our island. This means we cannot use another billing number to charge UPS and this means we cannot bill another account number; we MUST use OUR corporate account with UPS to ship overseas and overseas customers must pre-pay shipping and handling charges. Items shipped overseas are declared at their purchase price and overseas customers are responsible for paying all duties, taxes and surcharges levied by their countries.




• CUSTOMS FEES.  All shipments to destinations outside of the United States may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country.  All applicable duties, fees, and any additional charges for customs clearance are your, our customer's, responsibility.

What are your shipping rates?

Each listing contains the price for shipping the merchandise listed via UPS Ground. UPS Ground is used for all orders shipped within the 48 Contiguous United States (excluding APO and FPO military addresses). Be sure to include your street address for UPS delivery; they will not deliver to PO Boxes.

USPS shipping is only available for Hawaii, Puerto Rico, U.S. Virgin Islands, Canada, and legal International locations.

How do I order lots of items all at once?

USE OUR ORDER FORM
at this link: http://www.suityourself.org/SYIOrderForm.html 

Download the printable Order Form at the above link, fill it out and email it to us, and we will send you one invoice via PayPal for all the items you want to buy, including any discounted shipping charges.  All special offers and special invoices are good for 24 hours from time of issuance.  If we have not received your PayPal payment on our invoice within 24 hours,  the items revert to their normal terms and prices.
 

 

How do I know when my package is shipped?

UPS shipments: If you supply us with a valid email address when placing your order, you should receive an email the day your order ships with UPS tracking information. If you do not receive this email within a few days of placing your order, you can email us for your order status.

Other carriers: We do not send shipping confirmations for carriers other than UPS. Please email us for order status.

Can I track my shipment?

If your order is being shipped by UPS and you provided us with a valid email address, then you should receive an email the day your order ships with UPS tracking information. You can then use that tracking number and the UPS tracking system online at http://www.UPS.com to track your shipment, or you can telephone UPS at 1-800-PICK-UPS and give UPS your tracking number information.

How long will it take to get my stuff?

Most orders received by 2:00 PM EST Monday through Friday ship the next business day. Occasionally an items may be on backorder due to high demand or manufacturing problems, or may require extra packing time and materials. We usually contact customers by email if there are any delays.

See the map and chart at the link below for the estimated delivery time on all UPS Ground shipments. PLEASE ALLOW AT LEAST TEN CALENDAR DAYS (NOT BUSINESS DAYS) FOR YOUR SHIPMENT TO REACH YOU FROM OUR ISLAND.

http://www.suityourself.org/TransitTimeMap.jpg

 

 

What if I need it FAST?

We are happy to expedite your order via UPS Next Day Air, 2 Day Air or 3 Day Air. Please place all expedited orders between 8:00AM and 17:00 PM (Eastern Standard Time). Note: Orders called in after 16:00 PM Eastern Standard Time will not ship until the following business day.

How do I return something?

Packages shipped via the United States Postal Service are NOT eligible for refunds; we ship via United Parcel Service (UPS).

The majority of eBay sales are final; there are no refunds, returns or exchanges. WE OFFER A GUARANTEE designed to minimize your risk of buying through an online auction service.

Every product we sell may be returned within 30 days of receipt for full merchandise refund, credit or exchange if you are not completely satisfied WITH THE FOLLOWING EXCEPTIONS:

• Clothing items and wearable art are not returnable; we provide precise detailed measurements for them so there will be no size questions or fit questions later.

• Undergarments are clothing items and are not returnable; we provide precise detailed measurements for them so there will be no size questions or fit questions later.

• Items sold as sealed by the manufacturer that have been Opened by the customer are not returnable.

• Items altered by the customer upon receipt are not returnable.

• Privately sold items are final sales and are not returnable for refund or exchange (privately sold items are those items sold directly to the customer and to the trade and not through eBay ) .

• Drawings, paintings, engravings, fine art, wearable art, sculpture and all other art pieces are final sales; some pieces may be exchanged at our discretion but ART SALES ARE FINAL and these items may not be returned for refunds.

We do not refund shipping charges. We are careful to pack all our items with sufficient protection to prevent damage and we will be sure your item is appropriately packed. If your merchandise is damaged in transit by UPS, we will assist you in filing a damaged merchandise UPS claim. ALL SALES ARE FINAL AFTER 30 DAYS and all private sales, art sales, clothing sales, altered items, and factory sealed items are final sales at the time of sale.

WE DO NOT LOWER OUR PRICES AFTER YOU HAVE RECEIVED YOUR MERCHANDISE.

If there is a problem with your order, or you wish to return something, contact us immediately if not sooner by email, and follow the steps below for Returns.

Email us that you need to make a return within 3 calendar days of the date UPS delivered your item. You have 3 calendar days from the UPS delivery date in which to evaluate your item.

When you have received our email approval for a return, repack the item in its original container, and ship it back to us, insured for full replacement value, and email us that you have done so. We suggest you obtain a tracking number for the package so you will have a record of the return.

You must email us and tell us you intend to return the merchandise before you return it. If you return your item but do not contact us and confirm the return with us, we will refuse the package and we won't issue you a refund. This also means that if ship the package on your own, we will refuse it, and we won't issue you a refund.

Upon receipt of the item, we will email you that we have received it.

The item must be in the same condition as sold. Some items cannot be returned so be sure to read the exceptions list.

Once we determine that the item is in the same condition as sold, we will issue a refund to the official buyer of record, for the purchase price less nonrefundable fees such as our shipping costs. The official buyer will receive a 100% refund less these costs, not 100% of the purchase price.

WE DO NOT REFUND SHIPPING COSTS.

*** ALL EBAY SALES ARE FINAL SALES. ***
THERE ARE NO RETURNS, REFUNDS OR EXCHANGES.
ASK ANY QUESTIONS BEFORE YOU BUY.
 

What is your privacy policy?

Protecting your personal information is one of our highest priorities. We never give out, sell, trade or rent any customer information.